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Apart-Hotel Alpinsonnenresidenz

Triflweg 1 | 6533 Fiss | Tyrol | Austria

+43 5476 6515 | info@alpinsonnenresidenz.at

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FAQ

What you need to know from A to Z

Arrival and Departure

Baby Cot/Crib

Baby High Chair

Bank Details

Banks

Bathrobe

BBQ at the Hotel

BBQ Area (Public)

Bed Linen

Bed Wetters

Bike Garage/Storage

Bill

Booking Information

Bread Delivery Service

Breakdown Services

Breakfast Buffet

Cancellation Conditions

Car Repair

Carry-Cot Rental

Cash Machines - ATM

Cleaning Service

Doctors

Down Payment

E-Buggy Rental

Emergency Numbers

Final Cleaning

Fire Alarm System

General Terms and Cond.

Hairdresser

Hotel Entrance

Hotel Ski Shuttle

Indoor Playgrounds

Intermediate Cleaning

Internet - WiFi

Key Cards

Laundry Service

Letter Box

Lift

Outdoor Pools and Lakes

Parking

Pets

Pharmacies

Playground - Hotel

Playground - Public

Reception Desk

Safe

Sauna Area

Ski and Boot Depot

Ski and Boot Storage

Smoking Ban

Spa Towels

Stamps

Swimming Pools (Indoor)

Taxi

Telephone

Towels - Kitchen Linen

Waste Separation

 

 

A

 

Arrival and Departure:
Detailed information on your way to Fiss you will find here.

 

Apartments and rooms are ready for check-in at 4:00 p.m. on the day of arrival at latest. Earlier check-in is possible if the apartment or room has been cleaned and is ready for occupancy. If you plan to arrive after 8:00 p.m., please call us at +43 5476 6515 and inform us of your late arrival.

 

We request that you vacate your apartment or room and check-out by 9:30 a.m. on your departure day.

 

Check-in: from 4 p.m.

Check-out: until 9:30 a.m.

 


 

B

 

Baby Cot:
If you need a baby cot/crib, just let us know prior to your arrival. We provide you with a cot free of charge (also a high chair). Our cots are suitable up to 3 years. Just send us a This email address is being protected from spambots. You need JavaScript enabled to view it..

 


 

Baby High Chair:
For toddlers we can provide a high chair free of charge (also a baby cot). Please let us know before your arrival arrival, then we can equip the apartment with the needed items already. Just send us a This email address is being protected from spambots. You need JavaScript enabled to view it..

 


 

Bank Details:
Apart-Hotel Alpinsonnenresidenz GmbH & Co KG
Triflweg 1
6533 Fiss

 

Name der Bank:

Bank Code:

Account Number:

IBAN:

BIC:

Raiffeisenbank Serfaus-Fiss

36 315

28 605

AT463631500000028605

RZTIAT22315

 

Bank transfers from all EU countries must indicate the IBAN and BIC code and are subject to the domestic tariff as of 1 July 2003.

 


 

Banks:
The Raiffeisenbank Serfaus-Fiss and the Volksbank are both located at the centre of the village.

 

Business hours in winter:
Raiffeisenbank Fiss:

Monday – Friday: 8:30 a.m. – 12:00 p.m. and 2:30 p.m. – 5:00 p.m.

 

Volksbank Fiss:

Monday & Friday: 8:30 a.m. – 12:30 p.m. and 2:30 p.m. – 4:30 p.m.

Tuesday & Thursday: 8:30 a.m. – 12:30 p.m.

 

Business hours in summer - both banks:
Monday – Friday: 8:30 a.m. – 12:00 p.m. and 2:30 p.m. – 4:30 p.m.

 


 

Bathrobe:
Bathrobes are available for use for a one-time fee (EUR 7.00) at the reception desk. You can keep the bathrobe for the entire duration of your stay. Please return the bathrobe before your departure.

 


 

BBQ at the Hotel (Private):
Due to the renovation at Dreisonnenhof in summer 2019 we cannot provide any BBQ facilities for our guests. Thank you for your undestanding.

 


 

BBQ in the Holiday Region Serfaus-Fiss-Ladis (Public):
There are 3 BBQ areas available in the region. You can use them free of charge.

  • Adventure Park Hög / Högsee
  • Rabuschl Fiss
  • Wodebad in Ladis

 


 

Bed Linen:
Prices include bed linens. An additional set of bedding is provided for stays longer than 14 days.

 


 

Bed Wetters:
Please contact the reception desk. We are happy to provide you with a special waterproof mattress pad to protect the mattress.

 


 

Bike Garage/Storage:
You can store your bikes at Alpinsonnenresidenz for free. Please bring your own bike lock with you to secure the bike.

 


 

Bill:
To save time when departing, we kindly ask you to settle your room bill at the reception desk the night before you depart or two days before departure. Please note that only cash payments are accepted on site. It is not possible to pay with an cash card or credit card.

 


 

Booking Information:
The room or apartment is booked for the number of guests you indicate at the time of booking. Additional guests require written or telephone notification prior to arrival and you will be charged an additional fee. Children and babies are also subject to these terms.

 

Please understand that we cannot always guarantee specific room numbers or floors.

 

The floor plans are schematic and may differ.

 


 

Bread Delivery Service:
Bread rolls can be ordered the day before by 10:00 a.m. at the reception desk or by telephone (ext. 50). The bread rolls will be hung to your apartment door at approximately 7:30 a.m. in a bread bag.

 

Bread Delivery Service:

Winter: continuously possible

Summer: in July and August possible

 

The following types of bread rolls are available:

Wheat Roll:

Wheat/Rye Roll:

EUR 0.60 each

EUR 0.90 each

 


 

Breakdown Services:

Abschleppdienst Haim, Zams:
ARBÖ-Pannendienst:

KFZ Wachter, Pfunds:

ÖAMTC Landeck-Zams:

ÖAMTC Pannenhilfe:

ÖAMTC Straßenauskunft

Tel.: +43 664 2215 715 6261

Tel.: 123

Tel.: +43 5474 5404

Tel.: +43 5448 63261

Tel.: 120

Tel.: +43 5412 3320

 


 

Breakfast Buffet in Apart-Hotel Dreisonnenhof:
The breakfast buffet is included in the price of a double room in winter. In summer we do not offer any breakfast buffet!

 

Note: if a double room is booked along with an apartment, the buffet is not included in the price. Guests staying in apartments may book the breakfast buffet for a fee upon request in winter.

 

Prices:

0-3 years:
4-12 years:


17 yeras and over:

no charge

depends on the age
(4 years: EUR 4.00 5 years: EUR 5.00 usw.)

EUR 17.00 per day


Hours:

Sunday - Friday:
Saturday:

07:30 a.m. to 10:00 a.m.

07:00 a.m. to 10:00 a.m.


NOTE: The breakfast buffet is available only in winter.

 


 

C

 

Cancellation Conditions:
Cancellation conditions can be viewed in our pdfGeneral Terms and Conditions.

 

We recommend that you take out travel cancellation insurance. We are happy to complete the paperwork and conclude the policy for you and send you your policy as a PDF file by email.

  


 

Car Repair:

KFZ Schrank, Fiss:

Autohaus Hangl, Renault, Pfunds:
Autohaus Heiß, Toyota, Prutz:
Autohaus Lorenz, Suzuki, Prutz:

Autohaus Schmid, Ford, Feichten:
KFZ Wachter, Pfunds:

Tel.: +43 5476 6672

Tel.: +43 5474 5273

Tel.: +43 5472 28000

Tel.: +43 5472 6327

Tel.: +43 5475 334

Tel.: +43 5474 5404

  


 

Carry-Cot Rental:

Intersport Pregenzer Fiss:
Sport Schmid:
+43 5476 20086
+43 5476 20122

 


 

Cash Machines - ATM:

  • Raiffeisenbank Fiss in the village centre
  • Volksbank Fiss in the village centre
  • Ski School Fiss
  • Ticket window near the gondola
  • Waldbahn gondola Fiss

 


 

Cleaning Service:
Automatic cleaning service is not included (not in suites neither in apartments). If you wish a daily cleaning service, please inform yourself at the front desk. If you stay one week you will receive fresh towels and kitchen towels once during your stay.

 


 

D

 

Doctors:


Here are addresses of some local doctors should you become ill:

 

General practitioners:

Dr. Stefan in Fiss
state insurance practice + in-house pharm.

Dr. Stengg in Fiss
private practice + in-house pharmacy
Dr. Köhle in Serfaus
private practice + in-house pharmacy
Dr. Krehn in Ried
state insurance practice
Dr. Plangger in Prutz
state insurance practice

Tel.: + 43 5476 60660

 

Tel.: +43 5476 6090

 

Tel.: +43 5476 53000

 

Tel.: +43 5472 22110

 

Tel.: +43 5472 6202

 

 

Dentists:

Dr. Antretter in Prutz - dentist:
DDr. Csobod in Ried - dentist:

Tel.: +43 5472 2377

Tel.: +43 5472 21255

 

Hospital:

St. Vinzenz General Hospitalin Zams:

Medalp Private Hospital in Imst:

24hour Hotline:

Tel.: +43 5442 600

Tel.: +43 5418 51100

Tel.: +43 699 16119988

 

In case of emergency:

Doctors on call
(daily at night as well as weekends)
or ambulance

Tel.: 141

 

Tel.: 144

 


 

Down Payment:

We request that you make the following down payment(s) by bank transfer:

  • 1st initial down payment is due upon receipt of the reservation confirmation; additional down pamynets are due as specified in the reservation confirmation.
  • Final payment including all additional costs (final cleaning and local tax) is due in cash upon arrival or with prior bank transfer. Cash card or credit cards cannot be accepted.

 


 

E

 

E-Buggy Rental:

Fisser Bergbahnen (Summer):

Skischule Fiss-Ladis (Winter):

Patscheider Haus, Serfaus:

S1 Patscheider Sport Serfaus:

Take-Off Center, Mittelstation Komperdell Serfaus:

+43 5476 6396

+43 5476 6757

+43 5476 6202-310

+43 5476 6202-410

+43 5476 6202-610


 

Emergency numbers:

Fire Brigade:
Police:
Ambulance / on-call doctor:
Mountain Rescue:

122

133

144

140

 


 

F

 

Final Cleaning:

Double Rooms:
2-Room Apartment:
3-Room Apartment:
4-Room Apartment:

no final cleaning

EUR 90.00

EUR 105.00

EUR 125.00

 


 

Fire Alarm System:
To protect you from danger in the event of a fire, Alpinsonnenresidenz is equipped with a modern fire alarm system. Please note that even the smoke detectors in the living areas and kitchens are very sensitive. Therefore we ask you to use the extractor hood or open a window if cooking produces even a small amount of smoke.

 

If the fire alarm system sounds, please do not touch the smoke detectors on the ceilings or handle them yourself. The system can only be shut off centrally by the hotel staff.

 


 

G

 

General Terms and Conditions:
You can download our General Terms and Conditions pdfhere.

 


 

H

 

Hairdresser in Fiss:

Friseursalon Petra:

Haarstudio Katrin:

+43 5476 53053

+43 5476 60623


 

Hotel Entrance:
The hotel entrance can be opened only by your key card. Always take your key card with you when you leave the hotel.

 


 

Hotel Ski Shuttle (Winter Only):
The hotel ski shuttle is free of charge and runs daily from 8:30 a.m. to 10:00 a.m. to the gondola. The ski shuttle stop is the parking area in front of Apart-Hotel Dreisonnenhof (1 minute by foot from Alpinsonnenresidenz).

 


 

I

 

Indoor Playgrounds:

 

Fiss:

Indoor Arena in Fiss (summer)

 

Serfaus:

Indoor Play & Climbing World PlayIn Serfaus

 


 

Intermediate Cleaning Service:

Double Rooms:


2-Room Apartment:
3-Room Apartment:
4-Room Apartment:

EUR 10.00

no daily cleaning service included

EUR 45.00

EUR 55.00

EUR 65.00

 


 

Internet - WiFi:

Each apartment and room comes with free internet. You can access the internet via WLAN (WiFi) or with a network cable (LAN cables can be loaned from the reception desk for a deposit of EUR 10.00). You will receive the WiFi code upon arrival. WiFi is also available in the lobby.

 


 

K

 

Key Cards:
Your electronic key card opens the Alpinsonnenresidenz entrance at any time. The main entrance at Apart-Hotel Dreisonnenhof can be opened from 7:00 a.m. until 10:00 p.m., and the sauna entrance at Dreisonnenhof can be opened from 4:30 p.m. until 8:30 p.m. in winter. Please do not bend the key card or place it next to cell phones or TVs.

 


 

L

 

Laundry Service:

You can bring your laundry to the front desk and we will wash it for your. There is no public laundry room accessible for guests.

 

We have a large washing machine, so you can wash up to 10kg at once. We can also put your laundry into our dryer or you can dry your laundry outdoors with a laundry rack (we will provide it) alternatively. If you wish to wash your clothes by colours, please note that every washing process will be charged separately.

 

Costs:

Washing Machine:
Dryer:

EUR 10.00

EUR 5.00

 


 

Letter Box:

There are serveral letter boxes in the village:

  • at the cable car valley station in Fiss
  • at Hotel Bergfrieden
  • at the municipality office

 


 

Lift:

The lift accesses all floors except for the two apartments that have their own exterior entrances (Bergkristall and Alpendiamant).

 


 

O

 

Outdoor Swimming Pools and Swimming Lakes:

Serfaus:


Kaunerberg:
Prutz:
Ried:

Pfunds:

heated outdoor pool with slide (3 km)

Hög See (3 km)

swimming lake - Naturbadesee Schnadiger Weiher (16 km)

heated outdoor pool with slide (9 km)

swimming lake with slide (7 km)

heated adventure outdoor pool (20 km)

 

 


 

P

 

Parking in the Town Car Park:
We offer our guests parking spaces in the town car park (2.45-m high, 2 min by foot, 2nd lower level) free of charge. We will give you a parking card (key card), which will give you 24-hour access to the car park.

 

Upon arrival, you may use the four spaces in front of Alpinsonnenresidenz to unload and load your car. After unloading you must move your car to the town car park so as to free the loading and unloading spaces for other guests.

 


 

Pets:
Our apartments and rooms are suitable for people with allergies. Therefore pets are not permitted at our hotel.

 


 

Pharmacies:
All doctors in Serfaus-Fiss-Ladis have an in-house supply of the most common medications.

 

City Pharmacy zur Mariahilf in Landeck:

Pharmacy Pontlatz in Landeck: 

Tel.: +43 5442 62234

Tel.: +43 5442 62737

 


 

Playground for Children (Private):
Due to the renovation at Dreisonnenhof in summer 2019 we cannot provide any hotel playground for our guests. Thank you for your undestanding. Please make use of the near playground at Kulturhaus Fiss. It is situated a 3 minute walk away from our hotel.

 


 

Playgrounds for Children (Public):

 

Fiss:
Bergrestaurant Möseralm
Café Restaurant Dorfalm - Indoor (Sommer & Winter)
Erlebnispark Rabuschl (ca. 1 Stunde zu Fuß von Fiss)
Fisser Kuhalm (mit Fischteich)
Frommes Alp
Kulturhaus Fiss
Schönjoch Bergstation
Indoor Arena Fiss (Sommer & Winter)
Volksschule Fiss
Wolfsee

 

Serfaus:
Cervosa Alm
Erlebnispark Hög
Generationenspielplatz Platöll
Mittelstation Komperdellbahn
Murmliwasser
Restaurant Lassida
Restaurant Leithe Wirt
Schalber Alm

 

Ladis:
Café Obladis
Gemeindespielplatz
Wodebad

 


 

R

 

Reception Desk:
The reception desk at Alpinsonnenresidenz is staffed daily. Futhermore we are also available on the phone at any time.

 


 

S

 

Safe:
Your apartment or room comes with its own safe to protect your valuable belongings. Instructions for the safe are found in the guest information folder in the apartment or on the safe itself. Please contact us if you have problems programming the code or opening the safe.

 


 

Sauna Area:

 

Winter:
The sauna area at Apart-Hotel Dreisonnenhof (1 minute walking distance) with Finnish sauna, aroma steam bath, infrared cabin, cold-water pool and a large relaxation room is open in the winter Sunday through Friday from 4:30 p.m. to 8:30 p.m. Our guests may use the sauna area free of charge. Guests 15 years of age and older may use the sauna area.

 

Included visits to the sauna area:

apartment with infrared cabin: 1 visit per week
apartment without infrared cabin: 6 visits per week
Additional visits can be arranged.

 

Summer:
Due to the renovation at Dreisonnenhof in summer 2019 we cannot provide any sauna facilities for our guests. Thank you for your undestanding.

 


 

Ski and Boot Depot at the Cable Cars:
Ski and boot depots are available for use by guests of all apartments and rooms. They are located directly at the gondolas. The depots are open daily from 8:30 a.m. to 6:00 p.m. They are open on Tuesdays for night skiing until 11:00 p.m.

 

You will receive the access card for your depot when you check in. It can be used immediately. Please remove all personal belongings from the ski and boot depot no later than the morning of your departure (even if you plan to go skiing) and return the access cards at the reception desk when you check out. The ski depots must be empty and available for newly arriving guests.

 

Costs:

EUR 5.00 per depot (2 pairs of skis/snowboards) per day

for the duration of your stay

 


 

Ski and Boot Storage in the Hotel:
A ski rack is located on the first floor next to the room for waste disposal. You can place your boots under the bench. In general, you should keep your equipment at the ski and boot depot located at the gondolas for the duration of your stay (charge: € 5.00 per depot a day (2 pairs of skis/snowboards).

 


 

Smoking Ban:
We ask that you not smoke in our apartments and rooms. You may smoke on the balcony or terrace.

 


 

Spa Towels:
We will always provide enough fresh spa towels for your private infrared cabin.

 


 

Stamps:
You can buy stamps for your post cards in the following places:

  • Infobüro Fiss
  • Gasthof zum weissen Lamm
  • Sport Krismer
  • Intersport Pregenzer
  • Sport Schmid
  • Mitbringsl

 


 

Swimming Pools (Indoor):

Quellalpin in Feichten im Kaunertal (21 km)

Aqua Dome Therme Längenfeld im Ötztal (68 km)
Alpenquell Adventure Pool Samnaun, duty-free zone in Switzerland (40 km)

 

Swimming facilities at Hotels in Serfaus-Fiss-Ladis:

Geiger's Posthotel in Serfaus:
Hotel Amadeus Micheluzzi in Serfaus:

Tel.: +43 5476 6261

Tel.: +43 5476 6101

 

Please observe the driving ban in Serfaus. You must park your car at the village entrance.

 

More information on indoor swimming pools and all weather program you can find here.

 


 

T

 

Taxi:
There are severalt taxi companies availalbe. You can also book ride from/to the train station or airports.

 

Taxi Kammerlander Fiss

www.taxifiss.com
Taxi Purtscher Serfaus

www.taxi-serfaus.at
Engelberts Taxi

www.taxi-prutz.at
Taxi Rietzler

www.rietzler-reisen.at

Taxi Dilano

www.taxi.dilano.at

 

+43 5476 6700

 

+43 5476 62380

 

+43 664 3569 380

 

+43 5472 2616

 

+43 5476 60728

 


 

Telephone:
Please contact the reception desk to activate your extension (dial 50). To make a local or long-distance call, press 0, wait for the dial tone and then dial the number.

 

Germany:
The Nederlands:
Switzerland:
Belgium:

+49

+39

+41

+32

 


 

Towels and Kitchen Linen:
Hand towels, bath towels and kitchen linen will be exchanged every three to four days (for bookings that begin on Saturday, on Tuesday or Wednesday). With surcharge more fresh towels and linen are available upon request (except Sundays) with surcharge.

 


 

W

 

Waste Separation:
For hygienic reasons, we ask you to separate your waste and bring it for disposal to the containers daily. Please do not keep any waste on the balcony. The room for waste disposal is located on the first floor. If you use the lift, press 2.